Data Protection

Data Protection

The companies of the InfraServ Gendorf Group (short form: InfraServ Gendorf) take the protection of your personal information very seriously and engage in their activities in compliance with the applicable legal regulations governing the protection of personal information and data security. The following declaration is intended to give you an overview of how we ensure this protection, and the nature and purpose of the data we collect.

Responsible for the purposes of the General Data Protection Regulation (GDPR), other data protection laws  applicable in Member states of the European Union and other provisions related to data protection is:

InfraServ GmbH & Co. Gendorf KG
Industrieparkstraße 1
84508 Burgkirchen a.d.Alz
Phone.: +49 8679 7-0
Fax: +49 8679 4545

Personal data
The use of the websites of InfraServ Gendorf is generally possible without providing personal information. To the extent that our sites collect personal data (e.g. name, mailing address, or E-mail addresses) when data is submitted voluntary (e.g. when filling out forms, registration, participation of surveys) or it is allowed in accordance with the applicable national data protection regulations.
Data acquisition, processing and use of data you indicated manually on the website
If you want to contact us, arrange a recall or send a message to a contact person via the contact form on our websites, we need certain personal details of yours. You can indicate these manually in the corresponding spots on our website. In principle, we only collect, process and use the data, as far as it is necessary for the respective purpose or agreed, for example for the processing of your inquiry.


When you do provide personal information we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. In order to better assist customer relationships, it may be necessary
• that we save and process your personal information and share it with our subsidiaries to better understand your business needs or to improve our products and services; or
• that we (or a third party on behalf of us) uses this personal information to contact you regarding future offers, so as to support your business needs, or to conduct online surveys to better understand our customers' business and requirements.
If you choose not to have your personal information used to support our customer relationship (particularly direct-marketing or market-research), we will respect your decision. We will not sell or otherwise market your personal information to third parties, except to companies belonging to InfraServ Gendorf Group.

Use for a specific purpose
InfraServ Gendorf will only collect, process and use the personal data supplied by you online for the purposes notified to you, unless collection, processing and use
• are for another purpose which is directly connected to the original purpose for which the personal data were collected;
• are required in order to process, negotiate and execute a contract with you;
• are necessary on account of a legal obligation or an official or judicial order;
• are necessary in order to justify or protect legal claims or ward off law suits;
• are used to prevent misuse or other unlawful activities, e.g. intentional attacks on the systems of the company, with the aim of ensuring data security.

Communication- and utilization-related information
If you access our websites via telecommunication services, communication-related information (e.g. internet protocol address) or utilization-related information (e.g. information on the start and duration of utilization as well as the telecommunications services used by you) will automatically be generated through technical means. This information may allow inferences to personal data. If collection, processing and use of your communication- or utilization-related information are absolutely necessary, they will be subject to legal regulations on data protection.

Non-personal information collected automatically
When you access websites of companies owned by InfraServ Gendorf Group, information that is not personally-identifiable (e.g. type of internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed) may be collected automatically. We use this information to measure the attractiveness of our websites and improve their performance and content.

Erasure and blocking of data
We stick to the principle of data reduction and data economy.  We only save your personal data for the period necessary to meet the stated purposes or as far as this is granted by the legislator. If the matter is resolved or the storage period expires, the personal data is routinely blocked or erased in accordance with legal requirements.

Contact form
With enquiries of any kind sent to us via the contact form or E-mail, you declare your voluntary approval for the purpose of dealing with your enquiry. Therefore a valid E-mail address is required. It is used to assign your enquiry and the ensuing response. The transmitted data is stored for the purpose of processing your enquiry as well as for follow-up questions or additional specific stated reasons. As soon as these purposes are fulfilled the personal data will be erased.

Our websites use so-called cookies at various points. These are used to make our publication more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies used are so-called session cookies. These are automatically deleted after your session ends. Cookies do not damage your computer and do not contain viruses. If you do not wish to use cookies, you can change the setting on your Internet browser to delete cookies from your hard drive, to block all cookies, or to warn you before a cookie is saved.

SSL/TLS Encryption
For security reasons and to protect the transmission of your data, we use the state of the art of encryption (e.g. TLS) via HTTPS.

Links to other websites
Our websites contain links to third party websites. Companies of the InfraServ Gendorf Group are not responsible for the privacy policies or the content of these websites.

Google Analytics
The websites of the InfraServ Gendorf Group can use Google Analytics, a web analysis service provided by Google Inc. (following: "Google"). Google Analytics uses so-called cookies, text files that are stored on your computer to facilitate an analysis of your use of the website. The information created by the cookies about your use of the website is generally transmitted to a server operated by Google in the USA, and stored there. Due to activation of the IP anonymization on those websites, Google first shortens your IP address within European Union member states or in other states party to the Agreement for the European Economic Area.
Only in exceptions will the full IP address be transferred to a Google server in the USA and shortened there. Google uses this information on behalf of the operator of this website to analyze your use of the website, to compile reports about website activities, and to render other services to the website operator in connection with website use or Internet use. The IP address transmitted via browser to Google analytics is not combined with other data owned by Google.

The purpose of data processing is the analyzation of the usage and traffic on our website. On the basis of the usage of the website and the internet additional linked services can be provided. The processing is based on a legitimate interest of the operator of this website.
You have the option to prevent cookies from being stored on your computer with corresponding browser software settings; however please note that in this case you may not be able to make full use of all functions on this website. You also have the option to prevent the recording of data created by cookies and associated with your use of the website (including your IP address) to Google, including the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

Social Media
The InfraServ Gendorf Group provides several online presences within social networks and platforms in order to communicate with active users and to inform them about services and news. As soon as a social media platform is visited the terms and conditions and data processing regulation of the respective operators are applicable.

Unless otherwise stated within our data protection policy we only use the data of users for communication purposes. This is only the case if the active user is communicating with us via social media platforms (e.g. publishing postings on our online presences or sending us messages)

Privacy Policy for the use of Google Maps

Our websites can use the map service Google Maps API in order to visualize geographic information. With the use of Google Maps, Google collects and processes certain data about the usage of the map service through end users. You can find further information about the data processing of Google in the Google data protection policy. There you also can change personal data protection settings in the data protection center.

Use of script libraries (Google Webfonts)
In order to present our content in a correct and graphically appealing manner on many different browsers, we use script libraries and font libraries such as Google Webfonts on this website ( Google Webfonts are transferred to your browser cache so that you won’t have to load the website multiple times. If the browser does not support Google Webfonts or blocks access, the contents will be displayed in a standard font. Accessing script libraries or font libraries will automatically establish a connection to the operator of the library. This means that it is theoretically possible for operators of such libraries to collect data (although it is currently unclear as to whether they are able to and, if so, for what purposes). The data protection policy Google, the library operator, can be found here:

Use of Adobe Typekit
We use Adobe Typekit for the visual design of our website. Typekit is a service from Adobe Systems Software Ireland Ltd. which enables us to access a library of fonts. In order to integrate the fonts we use, your browser must establish a connection to a server of Adobe in the USA and download the font necessary for our website. In the process, Adobe receives information that our website was accessed from your IP address. Further information on Adobe Typekit can be found in Adobe’s data protection notices which you can access here:

Enbedded YouTube Videos
On some of our websites, we have integrated Youtube videos. The operating company of the plug-in is Youtube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. As soon as you visit a website with the Youtube plug-in, a connection to the servers of Youtube is established. Thereby Youtube will be informed which websites you are visiting.  If you are logged in on YouTube, YouTube can assign your online behaviour to your personal YouTube account.
You can prevent this by logging out your Youtube account in advance.
Is a Youtube video activated, the operator utilizes cookies in order to track user information. Anyone who deactivated the storage of cookies for the Google Ad program will not be tracked via cookies. But yet Youtube also stores non-personal data with other cookies. To prevent this measure you have to block the storage of cookies in your browser. Further information about the data protection policy of Youtube available at:

Adjustment of our Data Protection Policy
We reserve to adjust this data protection policy from time to time in order to always meet the current legal requirements or to implement changes of our services in the data protection policy, for example when launching new services.  For your next visit the new data protection policy is valid.

Right to Information

At any time, you have the right to information about the data we store about your person, its origin and recipients, as well as the purpose of storage. Furthermore, within the legal limits rights are granted to correction, locking and deletion of your personal data. Please direct your corresponding inquiries to the data protection officer Konrad Asenkerschbaumer by E-mail to

The following subsidiaries belong to the InfraServ Gendorf Group:
 InfraServ GmbH & Co. Gendorf KG, InfraServ Gendorf Technik GmbH, InfraServ Gendorf Netze GmbH, InfraServ Bayernwerk Gendorf GmbH and Bildungsakademie Inn-Salzach Technologiezentrum Gendorf GmbH